CSA CRITICISED BY OMBUDSMAN:

CSA CRITICISED BY OMBUDSMAN:.||**** FOR William Reid Set up's see C02059501| a)NAT: (Nadel,Jennifer)| EXT/5.4.94|ENGLAND TMS Marchers twds in demo against the )|Leeds Child Support Agency ) LIB HELD IN| TMS Marchers holding placards & banners ) LEEDS BUREAU| along ) (ITN)| MS Ditto )| MS Chanting marchers twds with CSA coffin )| placard TRACK BACK )| LAMS Demers hold banner 'Scrap the Child )| Support Act' )|| INT| LA Huge stack of complaints on desk TILT| DOWN|| INT|London CMS Ombudsman William Reid seated at desk| consulting book| BV Ditto|| CS William Reid, Parliamentary Ombudsman,| intvw SOT| - I've found that there were some pretty| awful examples of maladministration/ letters| not answered/ letters sent to the wrong person/| no apologies made promptly when mistakes had| been found/ a whole catalogue of errors/|| TCBV Man looking at attendance allowance ) TX 31.7.92/| form TILT UP to GV office activity ) ITN| TMS Disability living allowance form ZOOM )|| 2-SHOT| CMS Alistair Burt, Social Security Minister,| intvw SOT| - Clearly where things have gone wrong we're| sorry/ we say that straightforwardly/ that's| not enough - you have to put into place systems| ...